Support Services Provided by KnarrTek

KnarrTek consists of a team of experts who are very knowledgeable about implementing real-time operations tracking and management systems for use in the manufacturing, construction, medical, and industrial distribution supply chains.

This team assists KnarrTek's clients to implement work-in-process and materials tracking systems which provide real-time information about the status of jobs, materials, customer orders, and projects as well as preventing mistakes and capturing job cost, materials traceability, and operational performance history data. They also assist clients with implementing systems that do real-time materials planning and scheduling in response to an incoming flow of customer orders.

KnarrTek's services include:

• Expert advice as to the best way to solve specific operations tracking and management problems, including what software, equipment, and supplies to use
• Expert advice as to how to implement automated data exchange interfaces between different systems used by the industrial enterprise. This includes expert advice as to how to solve supply-chain information exchange problems.
• Working with clients to implement Pilot materials tracking systems to test out using the KnarrTek's BellHawk software in a client's specific application before the client is required to commit for paying for the software.
• Assisting clients with exchanging needed materials tracking and traceability information with trade partners as well as with accounting, ERP and engineering design/CAD systems.
• Assistance with the installation of the KnarrTek software on each client's own computers.
• Customization of the BellHawk tracking software, if needed.
• Providing custom reports, as well as support for clients developing their own custom reports.
• Support for supply chain information exchange with customers and suppliers.
• Support for integration of tracking software with integration with equipment, such as weighing scales and RFID portals.
• Ongoing support for clients in using these system

KnarrTek has the ability to support a wide range of clients from small, single site organizations, to large organizations with operations at multiple sites, in many different locations

Please click here to learn more about KnarrTek's Systems Implementation Processes.

Please click here to learn more about the Pilot process used to implement a BellHawk system.

KnarrTek provides its support services on an hourly rates basis by billing the time taken against a prepaid support account. This support account is replenished using prepaid support services bundles purchased by the client (like prepaid telephone cards).

Please click here to download a PDF describing KnarrTek's Prepaid Support Services Bundles.

For a no obligation online discussion with a KnarrTek expert about how to implement a real-time Materials Tracking or Operations Management System, please click on the [Contact Us] button below.